How do I request items online?

To request a single item, search the catalog to find the item you want. Then select the Request button. The system will ask where you want to pick up the item. Select your desired pickup location and then Submit. When the item is ready for pickup at your selected location, you will be notified by phone or email.

Can I change the pickup location for one of my holds?

Yes, log into your account and click the Requests link to view your holds. If the pickup location is able to be updated, a drop-down button will be available, it will appear as a drop-down list.  Choose your new pickup location then click the Update List button.  The system will ask for confirmation on the next page, click Yes.

The pickup location cannot be changed if an item is In Transit to fill your hold or is Ready for Pickup.

Can I suspend (“Freeze”) my holds so that they don’t arrive when I am on vacation?


Log in to My Account

Place a mark in the check box that appears on the right in the column headed “FREEZE”. This box only appears if your Hold is eligible to be suspended.

To save this option to suspend a request, click on UPDATE LIST

When you come back from vacation, reverse the process by unchecking the box in the FREEZE column and click UPDATE LIST.

You will not lose your place in the request queue by freezing a request. When you unfreeze your request you will be restored to your previous place in line.